CUSTOMER SUPPORT

SHOULD YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT US VIA EMAIL SUPPORT@RUSLANBAGINSKIY.COM
Orders processing time

Order:

Currently we have two types of items depending on their availability:

1) Stock item will be shipped to you within 3 business days,
2) In case you place a Pre-Order we need up to 9-14 business days to produce your hat.

Orders processing time:

We process and ship orders from Monday 10:00 (EEST) to Friday 18:00 (EEST) We does not ship orders on Saturday, Sunday or Ukranian bank holidays.

Taxes and duties

The prices do not include international taxes and customs fees, your delivery might be subject to additional costs depending on the destination country's legislation. All orders are Delivered Duty Unpaid. This means that your order may be subject to taxes/duties that are levied by the local customs office. All prices online are quoted free of any additional charges.

Also please note that the taxes and duties are not refunded, even you refused from your order in the case when it was shipped out.

Delivery

All orders are shipped from Ukraine with DHL Express or Nova Poshta Global. Shipping cost depends on the country and the shipping service; delivery time depends on destination. Once your order is shipped you will receive an email with a waybill number to track your order. We do not perform shipment to the Autonomous Republic of Crimea, russia, belarus.

Shipping countries:

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia & Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, People's Republic, Colombia, Comoros, Congo, Congo, The Democratic Republic of, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea Republic, Guinea-Bissau, Guinea-Equatorial, Guyana (British), Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran , Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Kosovo, Kuwait, Kyrgyzstan, Laos , Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Nevis, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, Saint Helena , Saipan, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Sudan, Spain, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Tahiti, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Of America, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, Zimbabwe

Payment

We accept Visa and Mastercard, American Express (with PP), also PayPal is available for paying. Once the order is placed you will receive an email with an Order Confirmation and expected date of shipment.

Return & Exchange

For Return and Exchange we accept goods of good quality within 14 days from the date of receipt of the order. In order to return or exchange the goods, the following conditions must be made: the goods were not in use, saved the original appearance of goods.

In order to proceed with the exchange / return of a product, send a photos of the product made from all angles or a video to confirm the quality of the product. A packaging must be exclusively a hard packing paper shipping box.

Please note: All deliveries are made at customer's expense. If the quality of the headwear will not meet the required standards it will be returned to the customer at customers expense. If the item is damaged during delivery, the exchange/return will not be confirmed and the item will be returned to the customer at customers expense.

To return and exchange goods send a request to support@ruslanbaginskiy.com

Refund is made to your account within 14 business days from the date of acceptance of the goods before the return. Please note, original and return shipping fees will not be credited back upon return.

Storage & Care

Ruslan Baginskiy pieces are made at our own production in Ukraine but their life begins in your wardrobe.They are meant to complete your outfit from day to night, on adventures or on daily runs. We hope you will enjoy your RB piece and we are sure that you will fill it with your own memories and senses. While doing so, don’t forget to follow our storage and care guide:

1. Please store each hat on a clean flat surface or by placing on a wide flat hook. Make sure that the brim doesn’t bend.

2. For the hat to hold its initial shape, stuff it with tissue paper and wrap the crown with paper while storing and transporting. Please do not transport hats in a suitcase filled with other garments.

3. Knitted pieces should be stored on a dry flat surface.

4. Direct contact with water may lead to shape deformation and tarnishing of metallic embellishments and trims. Prolonged exposure to a high-humidity environment can result in shape and brim deformation of felt hats. Please do not wear the hat while swimming and when it rains, do not wear on wet hair. 

5. In case your hat gets wet, let it dry naturally with the crown and brim in the original form.

6. Dust can be removed with a dry napkin. Do not use soap, oils, abrasive cleaners, furniture polish, varnish, or ammonia for cleaning headpieces and accessories.

7. Leather pieces require gentle treatment. Use a dry-cleaning service to remove tough stains.

8. After long-term sun exposure, a straw hat may change its shade and become darker. Straw and sisal are natural materials, therefore a slight colour change shall not be considered a defect.

9. Hats with metallic embellishments should not be in contact with salty air, water, chlorine, cosmetics, and strong chemicals. Avoid such substances to prevent tarnish as much as possible.

10. Baker boy and baseball caps have solid peaks that can change shape or break due to inappropriate storage or transporting. Please use a box for transporting or just wear your cap when travelling to preserve its original shape.

Jewelry Care Guide

To help extend the life of jewelry and preserve their look, follow these simple recommendations:

Store in clean, dark and dry places on flat surfaces.

Do not sleep, swim or do sports wearing the jewelry.

To protect from corrosive, chemical and physical impact:

Avoid contact with perfume, cream, cleanser or other cosmetic products.

Avoid contact with water, sand or chlorine.

Avoid extreme temperatures and direct sunlight.

Candle Care Guide:

When lighting the candle for the first time allow a layer of wax to melt evenly until the

glass edges of the candle shape.

Do not leave a lit candle unattended.

Do not let the candle burn for more than an hour and a half at a time.

Do not move the candle while lit. Before moving, wait for the wax to solidify.

Do not place the lit candle near open windows.

Do not place the lit candle near a heat source, an open fire, or another burning candle.

The minimum distance between two burning candles should be at least 10 cm.

Only place the lit candle on a heat-resistant, flat surface. Keep away from polished,

precious surfaces to avoid any damages.

Do not blow out the candle directly. If possible, use a snuffer.

Trim the wick down to 3-5 mm before burning the candle.

Avoid using abrasive materials and chemicals for washing the candle, as they might

damage the glass container.

Keep away from air currents and flammable substances.

Keep the candle away from children and pets.

Please note that the perfumed ingredients might cause an allergic reaction.

Bags Care Guide:

1. For the item to hold its initial shape, stuff it with tissue paper and store each bag on a clean flat surface in a dustbag which is part of the packaging. 

2. Please do not transport bags in a suitcase filled with other garments.

3. Direct contact with water and prolonged exposure to a high-humidity environment may lead to shape deformation and tarnishing of metallic embellishments and trims. 

4. In case your bag gets wet, remove excess moisture by dabbing with a soft cloth and let it dry naturally.

5. Dust can be removed with a dry napkin. Do not use soap, oils, abrasive cleaners, furniture polish, varnish, or ammonia for cleaning headpieces and accessories.

6. Leather pieces require gentle treatment. Use a dry-cleaning service to remove tough stains.

7. After long-term sun exposure, a straw, raphia and wicker may change its shade and become darker. Each bag is made of natural materials, therefore a slight color change shall not be considered a defect.

8. Each Ruslan Baginskiy bag is handmade of natural materials therefore a slight difference in their shape, color of the exterior and trim are part of its unique nature.