CUSTOMER SUPPORT
What is the return policy at Ruslan Baginskiy?
For Return and Exchange ,we accept items of good quality within 14 days from the date of receipt of the order.
In order to return or exchange the goods, they must be unused and retain their original appearance and packaging.In order to proceed with the exchange / return of a product, send its photos made from all angles or a video to confirm the quality of the product. A packaging must be exclusively a rigid paper box. Please note: all deliveries are made at the customer's expense. If the quality of the headwear will not meet the required standards, it will be returned to the customer at their expense. If the item is damaged during delivery, the exchange/return will not be confirmed, and the item will be returned to the customer at their expense. Refund is made to your account within 14 business days from the date of acceptance of the goods before the return.
Please note, original and return shipping fees will not be credited back upon return.
Can I return a hat if it doesn't fit?
We accept returns and exchanges of items of proper quality within 14 days from the date of receiving the order. To be eligible for a return or exchange, the following conditions must be met: the item must not have been used and must retain its original appearance.
Please note that all shipping costs are covered by the customer. If the quality of the headwear does not meet the required standards, it will be returned to the customer at their expense. If the item was damaged during delivery, the return/exchange will not be approved, and the item will be sent back to the customer at their expense.
To request a return or exchange, please submit your request to support@ruslanbaginskiy.com
How do I initiate an exchange for a different size?
To return and exchange goods, send a request to support@ruslanbaginskiy.com.
Are sale items eligible for return?
All items from the “Black Friday Archive” category are final sale and cannot be returned. Items purchased during this period may be exchanged or credited to your store balance. Please make sure to carefully check your size!
