CUSTOMER SUPPORT

Felt Hats

Felt hats are delicate by nature, but with proper care they can preserve their shape and appearance for years.

• Felt does not tolerate moisture well. Avoid rain, snow, and high humidity. If the hat gets wet, gently blot it with a dry cloth and allow it to air dry naturally at room temperature.
• Store the hat in a box or on a flat surface to prevent the brim from losing its shape. We recommend filling the crown with soft tissue paper to help maintain its form.
• Dust and light dirt can be removed with a soft dry brush or a dry cloth. Do not use water, soap, or harsh cleaning products.
• Prolonged exposure to direct sunlight may slightly alter the shade of the felt — this is a natural process.
• Avoid excessive pressure, folding, dropping, or transporting the hat without protection. A hat box or dust bag is recommended.
• If the item features metal decorative elements, we recommend avoiding contact with salty air, chlorine, cosmetics, and harsh chemicals to minimize the risk of tarnishing.
• Dry clean only. Do not wash or immerse in water.

Straw Hats

Straw hats require delicate yet simple care to preserve their shape and natural appearance.

• Straw is highly sensitive to water. Avoid rain, snow, and high humidity. If the hat gets wet, gently blot it with a dry cloth and allow it to air dry naturally. Do not immerse in water. It is especially important to avoid rain, as a soaked straw hat may become permanently deformed.
• Store the hat in a box or on a clean flat surface. Do not compress it or place heavy objects on top to avoid deformation.
• Dust can be gently removed with a soft dry brush or cloth. Do not use water, detergents, or chemical cleaning products.
• Straw is a natural material, so its shade may gradually deepen or slightly change under sunlight. This is a natural characteristic, not a defect.
• Avoid prolonged contact with cosmetics, creams, and perfumes to keep the material and embellishments in perfect condition.
• If the item features metal decorative elements, we recommend avoiding contact with salty air, chlorine, cosmetics, and harsh chemicals to minimize the risk of tarnishing.
• Dry clean only. Do not wash or immerse in water.

Fabric Hats

• Knitwear pieces should be stored on a flat, dry surface.
• Dirt or dust can be removed with a dry cloth.
• Do not use soap, oils, abrasive cleaners, furniture polish, varnish, or ammonia-based products to clean your accessory.
• Leather details require delicate care. For stubborn stains, we recommend professional dry-cleaning services.
• Structured visors on caps and baseball hats may lose their shape or become damaged due to improper storage or transportation. To preserve the shape of the item, we recommend wearing it while traveling or transporting it in a box.

Faux Fur

Faux fur requires delicate care to maintain its softness and shape.

• Store the hat in a box or dust bag. Do not fold the item or store it in plastic bags — faux fur needs to breathe.
• After each wear, gently brush the surface with a special fur brush.
• Do not rub the surface of the item, as this may damage the texture of the pile and affect its appearance.
• Do not machine wash. Only delicate dry care or professional cleaning is recommended.

HatBag

• To help preserve the shape of the item, fill it with tissue paper and store it on a clean flat surface inside a dust bag.
• Do not transport the HatBag in a suitcase filled with other items.
• Direct contact with water and prolonged exposure to high humidity may cause deformation of straw HatBags, tarnishing of hardware, and damage to decorative elements.
• If the item gets wet, gently blot excess moisture with a cloth and allow it to air dry naturally.
• Dirt or dust can be removed with a dry cloth. Do not use soap, oils, abrasive cleaners, furniture polish, varnish, or ammonia-based products.
• Handles made of natural leather or suede require delicate care. For stubborn stains, we recommend professional dry-cleaning services.
• If the item features metal decorative elements, avoid contact with salty air, chlorine, cosmetics, and harsh chemicals to minimize the risk of tarnishing.
• Please note that the actual color of the item may slightly differ from the images shown online.
• Detailed care and storage recommendations can be found in the “Care & Storage” section.

Straw Bags

• To help preserve the shape of the item, fill it with tissue paper and store it on a clean flat surface inside a dust bag.
• Do not transport the bag in a suitcase filled with other items.
• Direct contact with water and prolonged exposure to high humidity may cause deformation of straw bags, tarnishing of hardware, and damage to decorative elements.
• If the item gets wet, gently blot excess moisture with a cloth and allow it to air dry naturally.
• Dirt or dust can be removed with a dry cloth. Do not use soap, oils, abrasive cleaners, furniture polish, varnish, or ammonia-based products.
• Handles made of natural leather or suede require delicate care. For stubborn stains, we recommend professional dry-cleaning services.
• Ruslan Baginskiy bags are crafted from natural straw, raffia, and wicker, and may darken under direct sunlight. Slight color changes in natural materials are considered normal and are not defects.
• All Ruslan Baginskiy bags are handmade from natural materials; slight variations in shape, base color, or decorative details only emphasize their uniqueness.

Denim Bags

• To help preserve the shape of the item, fill it with tissue paper and store it on a clean flat surface inside a dust bag.
• Do not transport the bag in a suitcase filled with other items.
• Direct contact with water and prolonged exposure to high humidity may cause deformation of the bag, tarnishing of hardware, and damage to decorative elements.
• If the item gets wet, gently blot excess moisture with a cloth and allow it to air dry naturally.
• Dirt or dust can be removed with a dry cloth. Do not use soap, oils, abrasive cleaners, furniture polish, varnish, or ammonia-based products.
• Handles made of natural leather or suede require delicate care. For stubborn stains, we recommend professional dry-cleaning services.
• Ruslan Baginskiy denim bags may slightly change color under direct sunlight. Minor color changes are natural and are not considered defects.
• All Ruslan Baginskiy bags are handmade; slight variations in shape, base color, or decorative details only emphasize their uniqueness.

Charms

• Store the item in a clean, dry, and dark place on a flat surface.
• Protect the item from mechanical damage and avoid contact with harsh chemicals.
• Contact with water may alter the shape of the item and tarnish metal details.
• Keep the item away from perfumes, creams, oils, and essential oils; avoid contact with cosmetics.
• A dry cloth is sufficient for cleaning — do not use soap, oils, or abrasive cleaning products.
• Each item is handcrafted from natural materials; slight variations in shape or shade are part of its unique character.

How do I care for my Ruslan Baginskiy hat?

Store and transport your hat in a box or dust bag to help preserve its shape and protect it from dust. If the item features metal decorative elements, we recommend avoiding contact with salty air, chlorine, cosmetics, and harsh chemicals to minimize the risk of tarnishing. Dry clean only. Do not wash or immerse in water. Do not transport your hat in a suitcase filled with other items.

Dust or dirt can be removed with a dry cloth. Do not use soap, oils, abrasive cleaners, furniture polish, varnish, or ammonia-based products to clean your accessory.

How do I store a designer hat to keep its shape?

Store the hat on a clean flat surface and make sure the brim is not bent. To help maintain its shape, we recommend filling the crown with tissue paper and wrapping the crown area in paper.

Can a Ruslan Baginskiy hat be reshaped if damaged?

If the hat gets wet, blot excess moisture with a cloth and allow it to air dry naturally. Gently reshape the hat by hand and leave it on a flat surface or a hat stand to recover its original form naturally.

Is my hat water-resistant or weatherproof?

Direct contact with water may cause deformation of the item, tarnishing of hardware, and damage to decorative elements. Prolonged exposure to high humidity may deform the crown and brim of the hat. Please avoid swimming in your hat, wearing it in the rain, or putting it on over damp hair.

If the hat gets wet, blot excess moisture with a cloth and allow it to air dry naturally.