Customer Service

Order: 

Currently we have two types of items depending on their availability:- Stock item will be shipped to you within 7 business days. - In case you place a Pre-Order we need up to 7 weeks to produce your hat. 

Orders processing time: 

We process and ship orders from Monday 10:00 (EEST) to Friday 18:00 (EEST) We does not ship orders on Saturday, Sunday or Ukranian bank holidays. 

Taxes and duties

Please note the prices do not include international taxes and customs fees, your delivery might be subject to additional costs depending on the destination country's legislation. All orders are Delivered Duty Unpaid. This means that your order may be subject to taxes/duties that are levied by the local customs office. All prices online are quoted free of any additional charges.  

Delivery:

All orders are shipped from Ukraine with DHL Express or Nova Poshta Global or National Post (Ukrposhta) or Dimex Avia. Shipping cost depends on the country and the shipping service; delivery time depends on destination. Once your order is shipped you will receive an email with a waybill number to track your order. We do not perform shipment to the Autonomous Republic of Crimea.

COVID19: 

Dispatch time might be extended up to 2-6 working days due to the current pandemic situation. 

Shipping countries:

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia & Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, People's Republic, Colombia, Comoros, Congo, Congo, The Democratic Republic of, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea Republic, Guinea-Bissau, Guinea-Equatorial, Guyana (British), Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran , Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Kosovo, Kuwait, Kyrgyzstan, Laos , Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Nevis, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, Saint Helena , Saipan, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Sudan, Spain, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Tahiti, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Of America, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, Zimbabwe

Payment:

We accept Visa and Mastercard; unfortunately we do not accept American Express but we are working to offer this soon. Once the order is placed you will receive an email with an Order Confirmation and expected date of shipment. If you have any questions regarding your order please feel free to contact us on support@ruslanbaginskiy.com.

Return:

For Return and Exchange we accept goods of good quality within 14 days from the date of receipt of the order. In order to return or exchange the goods, the following conditions must be made: the goods were not in use, saved the original appearance of goods. In order to proceed with the exchange / return of a product, send a photos of the product made from all angles or a video to confirm the quality of the product. A packaging must be exclusively a hard packing paper shipping box.

Please note: All deliveries are made at customer's expense. If the quality of the headwear will not meet the required standards it will be returned to the customer at customers expense. If the item is damaged during delivery, the exchange/return will not be confirmed and the item will be returned to the customer at customers expense.

To return and exchange goods send a request to support@ruslanbaginskiy.com

Refund is made to your account within 14 business days from the date of acceptance of the goods before the return. Please note, original and return shipping fees will not be credited back upon return.