Customer Service

Order: 

Currently we have two types of items depending on their availability:- Stock item will be shipped to you within 3 business days. - In case you place a Pre-Order we need up to 14 business days to produce your hat. 

BLACK FRIDAY

1. Stock item will be shipped to you within 5 business days.

2. To return we accept goods of proper quality within 14 days from the date of receipt of your order. To exchange we accept goods within 14 days from the date of receipt of your order; only in case discount item is in stock.

Delivery:

All orders are shipped with DHL Express. Shipping cost id $80; delivery time depends on destination. Once your order is shipped you will receive an email with a waybill number to track your order. We do not perform shipment to the Russian Federation and the Autonomous Republic of Crimea.

Payment:

We accept Visa and Mastercard; unfortunately we do not accept American Express but we are working to offer this soon. Once the order is placed you will receive an email with an Order Confirmation and expected date of shipment. If you have any questions regarding your order please feel free to contact us on support@ruslanbaginskiy.com.

Return:

To return and exchange we accept goods of good quality within 14 days from the date of receipt of the order. To return and exchange the goods must be made the following conditions: the goods were not in use, saved the original appearance of goods and packaging. Please send your request to support@ruslanbaginskiy.com to make a refund. Refund is made to your account within 30 calendar days from the date of acceptance of the goods before the return. Please note, original and return shipping fees will not be credited back upon return.