CUSTOMER SUPPORT

Order:

Currently we have two types of items depending on their availability:

1) Stock item will be shipped to you within 3 business days,
2) In case you place a Pre-Order we need up to 9-14 business days to produce your hat.

Orders processing time:

We process and ship orders from Monday 10:00 (EEST) to Friday 18:00 (EEST) We does not ship orders on Saturday, Sunday or Ukranian bank holidays.

The prices do not include international taxes and customs fees, your delivery might be subject to additional costs depending on the destination country's legislation. All orders are Delivered Duty Unpaid. This means that your order may be subject to taxes/duties that are levied by the local customs office. All prices online are quoted free of any additional charges.

Also please note that the taxes and duties are not refunded, even you refused from your order in the case when it was shipped out.

All orders are shipped from Ukraine with DHL Express or Nova Poshta Global. Shipping cost depends on the country and the shipping service; delivery time depends on destination. Once your order is shipped you will receive an email with a waybill number to track your order. We do not perform shipment to the Autonomous Republic of Crimea, russia, belarus.

Shipping countries:

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia & Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, People's Republic, Colombia, Comoros, Congo, Congo, The Democratic Republic of, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea Republic, Guinea-Bissau, Guinea-Equatorial, Guyana (British), Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran , Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Kosovo, Kuwait, Kyrgyzstan, Laos , Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Nevis, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, Saint Helena , Saipan, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Sudan, Spain, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Tahiti, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Of America, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, Zimbabwe

We accept Visa and Mastercard, American Express (with PP), also PayPal is available for paying. Once the order is placed you will receive an email with an Order Confirmation and expected date of shipment.

For Return and Exchange we accept goods of good quality within 14 days from the date of receipt of the order. In order to return or exchange the goods, the following conditions must be made: the goods were not in use, saved the original appearance of goods.

In order to proceed with the exchange / return of a product, send a photos of the product made from all angles or a video to confirm the quality of the product. A packaging must be exclusively a hard packing paper shipping box.

Please note: All deliveries are made at customer's expense. If the quality of the headwear will not meet the required standards it will be returned to the customer at customers expense. If the item is damaged during delivery, the exchange/return will not be confirmed and the item will be returned to the customer at customers expense.

To return and exchange goods send a request to support@ruslanbaginskiy.com

Refund is made to your account within 14 business days from the date of acceptance of the goods before the return. Please note, original and return shipping fees will not be credited back upon return.

Ruslan Baginskiy pieces are made in our Kyiv-based production, but their life begins in your wardrobe. They are meant to complete your outfit from day to night, during adventurous times and on a daily basis. We hope, you will enjoy your RB piece. We are sure, that you will fill it up with your own style and sense, making the piece even more unique. While doing so, don’t forget to follow our Storage & Care guide:

Store your hat on a clean flat surface or place it on a wide flat hook. Make sure that a brim doesn’t bend. 

For your hat to hold its initial shape, stuff it with tissue paper and wrap the crown with paper while storing and transporting. We recommend not to transport a hat in a suitcase filled with other garments.

Knitted pieces should be stored on a dry flat surface.

Direct contact with water may lead to shape deformation, tarnishing of metallic embellishments and trims. Prolonged exposure to high-humidity environment can result in shape and brim deformation of felt hats. We recommend not to wear the hat while swimming and when it’s raining and not to put it on wet hair. 

If your hat gets wet, let it dry naturally with crown and brim in the proper shape.

Dust can be removed with a dry napkin. For cleaning headpieces and accessories don’t use soap, oils, abrasive cleaners, furniture polish, varnish or ammonia. 

Leather pieces require gentle treatment. For removing tough stains use a dry cleaning service.

After a long term sun exposure, a straw hat may change its shade and become darker. Straw and sisal are natural materials, so a slight color change is not considered a defect.

If your hat has metallic embellishments, we recommend to avoid contact with salty air, chlorine, cosmetics and strong chemicals to prevent tarnish as much as possible.

Baker boy and baseball caps have solid peaks, that can change shape or break due to inappropriate storage or transporting. To safe the cap’s shape while transporting, you can use a box or just wear your cap on a plane. 

RB Jewelry Care Guide

To help extend the life of jewelry and preserve its original state, follow these simple recommendations:

Store in clean, dark and dry places on flat surfaces.
Do not sleep, swim or do sports while wearing the jewelry.

To protect from corrosive, chemical and physical impact:

Avoid contact with perfume, cream, cleanser or other cosmetic products.
Avoid contact with water, sand or chlorine.
Avoid extreme temperatures and direct sunlight.